air betTerms of Use

When you open an account on air bet, you enter into an agreement with us to use our platform under specific conditions. These terms set out what we require from you, what you can expect from us, and how disputes are resolved. They apply to all users of air bet, regardless of location or payment method.

Our terms are written in plain language so you understand your rights and obligations. We don't hide important information in footnotes or legal jargon. If something is unclear, our support team can explain it in English or Indonesian.

This page covers account eligibility, deposits and withdrawals, bonus terms, game rules, dispute resolution, and our jurisdiction notice.

Account eligibility and registration on air bet

To open an account on air bet, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online gaming services. We require accurate personal information during registration—your name, email, phone number, and date of birth. You are responsible for keeping this information current.

We verify every account using government-issued identification. You must provide a valid ID (KTP, passport, or equivalent) and proof of address. Our verification team reviews these documents and notifies you once your account is approved. If verification fails, we explain why and give you the opportunity to resubmit.

You may hold only one account on air bet. If we discover duplicate accounts, we reserve the right to close them and forfeit any balance. You are responsible for keeping your login credentials secure. If your account is compromised, contact our support team immediately.

Deposits and withdrawals on air bet

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. Deposits are processed automatically once payment clears our system. We do not charge deposit fees.

Withdrawals are processed to your registered payment method. You request a payout through your air bet account, and we process it subject to verification windows. We verify every withdrawal to prevent fraud and ensure funds reach the correct account. Verification typically takes a few hours. Once approved, funds are transferred to your payment method according to that method's standard processing times.

We reserve the right to refuse a withdrawal if we suspect fraud, money laundering, or violation of these terms. If we refuse a withdrawal, we explain our reason and give you the opportunity to appeal.

Our deposit and withdrawal process is transparent. We process legitimate requests quickly and explain any delays or refusals.

Bonus terms and conditions

We occasionally offer bonuses to new and existing users. Any bonus offer comes with specific terms—wagering requirements, game restrictions, expiration dates, and maximum withdrawal limits. These terms are displayed when you claim a bonus, and you must accept them to receive the bonus.

Bonuses are not cash. They are credits that must be wagered according to the bonus terms before you can withdraw them. If you fail to meet the wagering requirement before the bonus expires, the bonus is forfeited. We do not refund expired bonuses.

We reserve the right to cancel a bonus if we detect abuse, such as placing bets solely to meet wagering requirements without genuine play intent. If we cancel a bonus, we explain our reason and return any remaining bonus balance to your account.

Game rules and fair play on air bet

All games on air bet operate under published rules. You can review game rules, payout tables, and odds before you play. Our live-dealer games are streamed in real time from professional studios. Our slot games use certified random-number generators and are audited regularly for fairness.

We do not manipulate outcomes, rig games, or pre-determine results. What you see in a live-dealer game is what happens. Slot outcomes are determined by certified algorithms. If you suspect a game is unfair, contact our support team with details, and we investigate.

We reserve the right to void any bet if we detect fraud, collusion, or abuse of our platform. Examples include placing bets using stolen payment methods, exploiting technical glitches, or colluding with other players to manipulate odds. If we void a bet, we explain our reason.

Live-dealer games

Streamed in real time from professional studios. Outcomes are genuine and transparent. Multi-camera angles available on premium tables.

Slot games

Use certified random-number generators. Audited regularly for fairness. Payout percentages are published.

Sportsbook betting

Odds are live and update continuously. We reserve the right to void bets if odds are clearly erroneous due to system error.

Account suspension and closure

We may suspend or close your account if you violate these terms, engage in fraud, or breach our policies. Examples include using stolen payment methods, placing bets with funds obtained illegally, or attempting to manipulate our platform. If we suspend your account, we explain our reason and give you the opportunity to appeal.

If we close your account, any remaining balance is returned to your registered payment method, subject to verification. We may retain records of your account for compliance purposes.

You may close your account at any time by contacting our support team. Once closed, your account cannot be reopened. Any remaining balance is returned to your registered payment method.

Dispute resolution and complaints

If you have a complaint about air bet, contact our support team through the app, email, or phone. We respond to complaints in English and Indonesian. Our goal is to resolve issues quickly and fairly.

If you believe we have made an error—such as crediting the wrong amount, voiding a valid bet, or processing a withdrawal incorrectly—provide details and we investigate. We review your account history, transaction records, and game logs to determine what happened. If we find an error, we correct it. If we find no error, we explain our decision.

If you are not satisfied with our response, you may escalate your complaint to our management team. We review escalated complaints and provide a final decision within a reasonable timeframe.

Jurisdiction and service availability

We at air bet operate only in jurisdictions where online gaming is permitted by local law. Our services are not available everywhere. Before opening an account, you are responsible for verifying that access to air bet complies with your location's regulations.

We do not offer our services in jurisdictions where online wagering is prohibited. If we discover that you are accessing air bet from a restricted jurisdiction, we may close your account and return your balance to your registered payment method.

These terms are governed by the laws of the jurisdiction where air bet operates. Any legal disputes are resolved according to those laws. You agree to submit to the jurisdiction of courts in that location.

Changes to these terms

We may update these terms from time to time. If we make material changes, we notify you through your air bet account and give you the opportunity to review the new terms. If you do not accept the new terms, you may close your account.

Your continued use of air bet after we post updated terms constitutes your acceptance of the new terms.

Contact and support

If you have questions about these terms, contact our support team through the app, email, or phone. We offer English and Indonesian support. Our support team can explain any term you don't understand and help you with account issues.

For more information about our platform, visit our About us page or our FAQ sectionFor information about how we handle your data, see our privacy policy

Summary

These terms establish a clear agreement between you and air bet. We require accurate information, legitimate payment methods, and compliance with local law. In return, we provide a transparent platform with fair games, secure transactions, and responsive support.

We take these terms seriously and enforce them consistently. If you have questions or concerns, our support team is available to help. We're committed to providing a trustworthy gaming experience for users in supported jurisdictions across Indonesia and beyond.